Missing Confirmation page! Help.

General ShopSite user discussion

Missing Confirmation page! Help.

Postby RedSyntax » Mon Nov 17, 2008 7:37 am

I have gotten around to developing the cart portion of a site and it, seems that the confirmation page refuses to populate(I have checked the display confirmation box in the back office.) I tried using every and any of the default templates and they all have confirmation portions. However they all neglect the step, when one steps trough-the checkout process. I would like further enlightenment if possible. Has anyone else run into this?
RedSyntax
 
Posts: 51
Joined: Mon Nov 17, 2008 7:29 am

Postby Jim » Wed Nov 19, 2008 7:43 am

Can you explain what screens you see when you place an order? With confirmation enabled there should be:
1. the initial cart screen, (cart)
2. a screen to enter billing and shipping addresses with payment info, (billing)
3. a screen that just displays what was entered on the previous screen (confirmation)
4. the thankyou screen. (thankyou)

If you are not seeing the confirmation screen make sure that the shopping cart template contains a confirmation section and that the Create a confirmation screen option is turned on on the Commerce Setup > Order System > Confirmation screen
Note that the Confirmation screen is a Pro and Manager level feature only it is not in the Starter version of ShopSite. So if your store is a starter level you won't be able to enable it.
Jim
Site Admin
 
Posts: 4953
Joined: Fri Aug 04, 2006 1:42 pm
Location: Utah

Postby RedSyntax » Wed Nov 19, 2008 8:16 am

we see, in this order: 1, 2 ,4.
RedSyntax
 
Posts: 51
Joined: Mon Nov 17, 2008 7:29 am

Postby Jim » Wed Nov 19, 2008 8:24 am

What is the url for your store?
Jim
Site Admin
 
Posts: 4953
Joined: Fri Aug 04, 2006 1:42 pm
Location: Utah


Return to User Forum

Who is online

Users browsing this forum: No registered users and 132 guests