Generated Key

[hiamps]

We use the generated key for orders...We downloaded orders this morning and now have a couple new orders and when we put the key in nothing happens except the lock is still locked. I went into security and it makes me click a link for the old key in order to change the key but when I enter the key it takes me back to the orders page and still says locked. Just for the heck of it I tried entering the key from my other store and I get a red message telling me I have the wrong key which I don't get with the original key. Help....

[hiamps]

Any ideas anyone? We still can't unlock our credit cards...Please help!
Hostcentric doesn't seem to be able to help. I don't understand why they can't reset my account to no merchant key?

[hiamps]

Starting to feel hopeless, Hostcentric can't even seem to reset my account to not need a key....Can someone from shopsite please call hostcentric with a fix? PLEASE....Thank you I saw the Private message. You guys are AWESOME!!!!!at least you will try.

[Jim]

In a private email send me the support ticket number from Hostcentric and I'll pass it on to the sales rep for that company to see if they can get some action.

Note that by resetting the key or disabling the key you will lose access to payment information for all orders encrypted with the prior key.

[hiamps]

At this point I don't care what they try if they could make it work again. Still can't use our unlock key. Latest responce from Hostcentric was to go to shopsite help at http://www.shopsite.com/help/8.3/en-US/ ... onfig.html ...My key doesn't work to generate a new key...How come I can't make them understand that?

[hiamps]

Well I had my daughter send me her key and this time when I put it in it unlocked so we printed everything and removed the key...Would still like to know what caused it and why it wouldn't work on her machine....which generated the key and had worked for years...