Host of Problems.

General ShopSite user discussion

Host of Problems.

Postby Packer » Tue May 06, 2008 3:30 am

Hello Guys,
once again im in need of assistance, only this time the problems are a little less trivial.

#1 Breadcrumbs
I know how they work, the problem I have is that the instructions are telling me to add this page to every page and every product, but I seem to have missplaced the page. Its not in the list of pages I have in shopsite, where it used to be **Breadcrumb URL's**. Im thinking that this is one for the developer SD360 to help me with, but ive emailed / called on a few occasions and they havent come back to me, not even an email :( .

#2 Multiple Images
A working page, with multiple images (http://69.94.124.198/312-mi.html)
A dissfunctional page with multiple images (http://69.94.124.198/P915-mi.html)
As far as I can tell, my problem is something to do with the ss_size folders, but because we didnt want the site to resize our images for us (to save important image quality) we are uploading the images of our products at the correct dimesnsions as follow:

Small :
W = 150px
H = 150px

Large :
W = 400px
H = 400px

Any help on this would be greatly appreciated. Again, I have tried to contact the developer about this, but there has been no correspondance.

#3 Cross Selling
I also asked the developer to give me a little introduction to using the cross sell feauture built into the website. But all they did was set up a non working section on one of the products, (http://69.94.124.198/312-mi.html) with no explanation as to how they did it, or even *where* to do it.

Please note that they have provided some support with various problems before, however its been weeks since ive heard from them and ive been emailing them at weekly intervals.

Also left them a phone message to get back to me, as they are in San Diego, and im in the UK so the time difference is a problem.

As I say though, cheers for any help. I really need it !
Packer
 
Posts: 18
Joined: Tue Mar 04, 2008 9:22 am

Postby JeremeD » Wed May 07, 2008 5:08 am

Lewis,

Did you get my previous email about the multiple images? I resent it in case you didn't. I also just sent you an email addressing the other issues you mentioned.

I emailed you my contacts. If you want me to call you, just let me know what time (your time) is best for you and I will do that.

The templates that you have are completely different from the stock shopsite templates and shopsite support will not be able to help you with them through the forum here for the most part. If you contact me directly and let me know what you need, I will help you get it sorted out.
SD360.com
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JeremeD
 
Posts: 60
Joined: Sat Feb 10, 2007 4:20 pm
Location: Athens, GA

Postby Packer » Wed May 07, 2008 6:36 am

I received your email today, and am very greatful for the help.
Furthermore, I checked my Junk Mail and it seems the emails were in there. I have no idea why, said it could be a Phishing email.

But I appreciate the help, and hopefully there wont be many more problems; if there are, I still appreciate the help very much.


[PROBLEM SOLVED]
Packer
 
Posts: 18
Joined: Tue Mar 04, 2008 9:22 am


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