Search Improvement

[knucklehead]

RE: www.employeeuniversity.com

I thought that 9.0 was going to resolve your search problems but when I go to do a search for "lets get honest" (for the product titled 'Lets Get Honest) I get no results.

But when I search for "get honest" I get the results, and when I search for "honest" I get the result.

The problem is, is that customers are not going to search for just part of a product name, they are going to search my site for the entire title of a product and assume that I do not have it...and leave.

Why can't your search engine do what it is supposed to do, find matching products????

This is verrrrry scary!!!! This has to be costing me dollars.... your search engine is telling customers that I do not carry products that they are searching for!

[loren_d_c]

The product name (at least when I find it in your search) is NOT 'lets get honest', it is 'Let's Get Honest'. Note the apostrophe. If you search for that exact term, then you will find it (I did, on your site). If you want your shoppers to find a particular item using common misspellings or grammatical errors (lets instead of let's, in this case) then you should include those words in the Search Keywords field for that product, or if you have Manager (which doesn't have a Search Keywords field currently) in one of the other indexed product fields such as the Product Description or More Information Text for that product.

-Loren

[knucklehead]

But why didn't at least return results for "get honest" ??? why does your engine allow a misspelling contaminate the other two legitimate words?

Do you see the problem I am describing?

[Jeff]

Why can't your search engine do what it is supposed to do, find matching products????

It usually does but its not Google and even G isn't fool proof. It can, however, be made to function nicely for a few hundred products by fine tuning keywords and stop words.

Might throw in that we show the following text after search results:
"Didn't find it? Browse categories at left or try another search. Fewer search words often increases results found. Search by product category, manufacturer, product number or service"

We also show in the results the searched words in red text so the shopper can hopefully notice entry errors and try again.

[knucklehead]

I search for "lets get honest" and did not get any results, and I did not see the text you saw ""Didn't find it? Browse categories at left or try another search. Fewer search words often increases results found. Search by product category, manufacturer, product number or service"

All I see is "Search Results for: lets get honest"

I have the following keywords listed for the Lets Get Honest product?

"Let's Get Honest video HR Sexual Harassment Training"

If I have those keywords listed, why wouldn't "lets get honest" produce results since two of the keywords match the keywords associated with a product?

[Jeff]

did not see the text you saw ""Didn't find it? Browse categories at left or try another search. Fewer search words often increases results found. Search by product category, manufacturer, product number or service"

That is something we added to our own site, www.ackley-uniforms.com to help searchers. Several other SS sites use something like that phrase. I'm not employed by SS. just trying to help. I've spent a lot of time on the search function myself over the past year.

Why don't you put "lets" (and let's) in your keywords and see how that works. I have no idea how the search handles apostrophes.