Cannot search for items with a comma in their name

General ShopSite user discussion

Cannot search for items with a comma in their name

Postby mtgotraders » Fri Jun 29, 2007 6:55 am

A lot of my products have comma's in their names but whenever someone searches for the product they do not come up in the search so the customers assume I do not have that product and do not buy it from my site. Is there a way to get commas to work fine in shopsite?

Feel free to try it for yourself.

www.mtgotraders.com

Search for akuta and then akuta, and you will see that akuta returns 0 results.
mtgotraders
 
Posts: 64
Joined: Tue Aug 22, 2006 4:21 pm
Location: wilmington, nc

Postby mtgotraders » Tue Jul 03, 2007 10:16 am

Any way to fix this that anyone knows about?
mtgotraders
 
Posts: 64
Joined: Tue Aug 22, 2006 4:21 pm
Location: wilmington, nc

Postby Jim » Tue Jul 03, 2007 12:36 pm

searching for Akuta returns
Akuta, Born of Ash $0.30 15
Akuta, Born of Ash *Foil*

Searching for Akuta, Born of Ash
returns the same thing.

Searching for Akuta, does not return any results.

I tried to create the problem in an 8.3 test store and I was not able to cause the problem.

So there may be an issue there but I couldn't recreate it.
I'll log the issue so an engineer can look at it.
Jim
Site Admin
 
Posts: 4953
Joined: Fri Aug 04, 2006 1:42 pm
Location: Utah

Postby mtgotraders » Fri Jul 06, 2007 10:09 am

Thank you very much Jim. I know it may not sound like a big deal but it has a big effect on my orders due to the number of products with comma's in them.
mtgotraders
 
Posts: 64
Joined: Tue Aug 22, 2006 4:21 pm
Location: wilmington, nc


Return to User Forum

Who is online

Users browsing this forum: No registered users and 57 guests