Program goes nowhere after checkout

[ricksterv4n1x8]

I have set up my shopping cart and all works OK however when I click the checkout button, it goes to a super long URL which displays nothing. I have just had our hosting company install the SSL certificate so that should be OK. Any suggestions as to what could be wrong?

[loren_d_c]

To make sure that it isn't your SSL cert or SSL settings, go to Preferences -> Hosting Service and uncheck the 'Use SSL security in Shopping Cart' checkbox and then Save Changes. Try your checkout again. If it works, then you do have an SSL problem that your host should look at. Also, if you have a custom shopping cart template, try switching back to one of the default shopping cart templates. If it's a custom template problem, contact the designer of your particular custom template to resolve it.

-Loren

[ricksterv4n1x8]

The SSL Certificate works OK when I use a default template. So the problem is definitely in my custom template. I'll do some more checking. . . Thanks!