Images not loading?

General ShopSite user discussion

Images not loading?

Postby TheDigitalMan » Sun Nov 12, 2006 6:47 am

I have been working on my shopsite store and whenever I click on "VIEW STORE" everything looks great! But then I went and made the changes with my hosting company so the site would be live and when we go to the domain it loads the pages but shows image placeholders instead of the images.

I didn't think the changes made on the domain should have mattered but just to be sure I figured I would recompile the site. Clicking on "VIEW STORE" produced an error about not finding the store. I went in under preferences on Shopsite and gave it the new domain location. I then recompiled the store but it still not showing the images. It's not even showing the images when I click VIEW STORE in shopsite like it used to do.

Should I be concerned about this? Or should I ignore it for the moment - change things back to the way they were and finish building the store first?

Thanks for any help or insight.

Randy
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Location: North Georgia

Postby loren_d_c » Sun Nov 12, 2006 12:36 pm

The URL generated by ShopSite for your images that you have uploaded into ShopSite (i.e. that you can see listed in the Images menu) is based on the ShopSite license file of your store.

If you were Publishing your store at a temporary domain name or location and you moved the image files over from that location, then you may need to go to the Images menu and click the Reset All Attributes button so that the URLs of the images will be reset to use the URL in your store's current license file (which I am assuming that your hosting company has updated with your permament store URL).

The URL that the 'My Store' button goes to is from the setting in Preferences -> Hosting Service labeled '"MyStore" URL'

-Loren
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Postby TheDigitalMan » Sun Nov 12, 2006 4:25 pm

Thanks. It definately has something to do with where things are. I finally just put everything back to the way it was and it works. So for now that will have to do. I'll get my host to help me when I am actually ready to go live with the store.
TheDigitalMan
 
Posts: 22
Joined: Wed Nov 01, 2006 5:17 pm
Location: North Georgia


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