Error when adding to cart from More Info Page

[tricianeill]

We are receiving the following error when adding a product to the cart from our More Information Page:

Error

Error verifying /usr/shared/web/epsbsa/shopsite_sc/shopping_cart/1ab6814aa1049d2a03966cef756bf6,*1ab6814aa1049d2a03966cef756bf6:BAD INPUT.auth
This store may not be authorized to run ShopSite software. Please contact the merchant or webmaster.

Solutions:

1) If the file has been modified or corrupted copy the original store.auth file from the install directory to 1ab6814aa1049d2a03966cef756bf6,*1ab6814aa1049d2a03966cef756bf6:BAD INPUT.auth in the store data directory.

2) If solution 1 does not work, contact the vendor that sold you ShopSite software to get a valid auth file.

Details:

Unable to find auth file for 1ab6814aa1049d2a03966cef756bf6,*1ab6814aa1049d2a03966cef756bf6:BAD INPUT.

Do you know what this means?

Thanks in advance for any help.

Tricia

[loren_d_c]

This usually means you have two forms run together so that the storeid form value has been duplicated. For example, perhaps your template has HTML code for a search box and you accidentally left the closing </form> tag off, so the search form is running together with a product's add to cart form (that's probably the most common cause of this).

-Loren

[tricianeill]

Thank you so much - that was the issue. We had subproducts showing on the page, and the form needed to be closed out before the subproducts were listed.

Thanks again - your help was greatly appreciated.

Tricia