Double Order Posting

[Rick Hendrickson]

We are running ShopSite 7.0.5 on a W2K box (IIS.) When you go into the
Orders tab and look at past orders, a few of the orders will appear multiple
times (with the same order number.) Specifically, it will list order 2374,
2375, 2376, and then 2376 again. It does not appear to be a case of hitting
the submit button multiple times. I say this because we have the Javascript
'multiple submit fix' already coded in. I also attempted to hit the submit
button on several orders and was not able to make the order double up. Does
anyone have any suggestions/experience with this problem? Let me know.
Thanks, Rick

[jim]

Double clicking on the submit order button would not cause this type of
problem. That would (if possible at all) result in different order
numbers having the same content.

Here is probably what is causing the problem. When an order if
finalized by the shopper a file called iorder.(ordernumber).new is
created in the store's data/ip directory. When the orders are retrieved
in the back office by the merchant the file is renamed to
iorder.(ordernumber).done. If for some reason the store was restored
from a backup file it may be possible that the backup file had the .new
version of the order and the next time you go to the view orders in the
back office the order would be retrieved again resulting in the same
order number being displayed twice.

Jim


Rick Hendrickson wrote:

We are running ShopSite 7.0.5 on a W2K box (IIS.) When you go into the
Orders tab and look at past orders, a few of the orders will appear multiple
times (with the same order number.) Specifically, it will list order 2374,
2375, 2376, and then 2376 again. It does not appear to be a case of hitting
the submit button multiple times. I say this because we have the Javascript
'multiple submit fix' already coded in. I also attempted to hit the submit
button on several orders and was not able to make the order double up. Does
anyone have any suggestions/experience with this problem? Let me know.
Thanks, Rick

[Rick Hendrickson]

Jim-
Thanks for your quick response. I do not think that restoring from a backup
is our culprit here. There are two reasons I think this: 1) We have not
restored from a back up and 2) in the IP directory there is not one file
with a name of iorder.(ordernumber).new.

In the IP directory I have these files:
iorder.6373.done - iorder.6415.done
istats.4930.new - istats.6415.new
plus some other files not named similar to the above naming scheme.

I have four specific orders that are doubling up on me (6405, 6394, 6384
and 6348.) 6348 appears 4 times and the other three appear twice. There is
not a double listing of any files in the IP directory, including the four
culprit order files.

Can you think of another possible reason for the double up?