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by **lneibauer** » Mon Aug 24, 2015 11:51 am

All,
I am in need of some assistance. It seems as if when my abandon email are sent out the body of the email is completely blank. I get the subject line but nothing in the body. Does anyone have any suggestions on this. Are you not allowed to HTML code inside the body of the email? for now I have simplified my code just to get something to work. Below is the code I am using:

<p>Hello,</p>
<p>Thank you for visiting [Store.Name]!</p>
<p>We noticed that you did not complete your order during your last visit to our site. Just in case you were interrupted, we have saved your cart for you: [RECOVER_LINK]</p>
<p>If you had trouble checking out or found something confusing, please contact our customer service department by email at <a href="mailto:sales@churchsupplier.com">sales@churchsupplier.com</a> or by phone at (800) 322-6203 for assistance</p>

This has been particularly hard to troubleshoot since there is no test email you can send out you just need to wait after placing an order.

If any one can please offer me some assistance on troubleshooting this process I would be very grateful.

thanks
--Larry

by **Jim** » Mon Aug 24, 2015 1:30 pm

I see that you are using a custom shopping cart template, CS-Cart_Standard-Template.sst. Have you added the abandon cart email defines to your shopping cart template? Here is the code that is in the sc_default template

Code: Select all: [-- DEFINE Abandon_Cart_email --] <html> <body> <h1>[-- STORE.Name REMOVE_HTML --]</h1> [-- STORE.AbandonEmailText1 --] [-- SC_Cart image name --] [-- ABANDON_CART_RECOVER_LINK --]<br> [-- ABANDON_CART_RECOVER_LINK URLOnly --]<br> [-- STORE.AbandonEmailText2 --] </body> </html> [-- END_DEFINE Abandon_Cart_email --] [-- DEFINE Abandon_Cart_2nd_email --] <html> <body> <h1>[-- STORE.Name REMOVE_HTML --]</h1> [-- STORE.AbandonEmail2Text1 --] [-- SC_Cart image name --] [-- ABANDON_CART_RECOVER_LINK --]<br> [-- ABANDON_CART_RECOVER_LINK URLOnly --]<br> [-- STORE.AbandonEmail2Text2 --] </body> </html> [-- END_DEFINE Abandon_Cart_2nd_email --]

by **lneibauer** » Mon Aug 24, 2015 1:34 pm

I did not, we just went through a website refresh and I think we forgot to include that code into the new template. (Fudge) I will insert this and see what happens..

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Abandon Cart blank emails

Abandon Cart blank emails

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