Getting Stats with ShopSite Pro's Abandoned Cart Feature?

[lbohen]

Despite our hosts efforts we are still not getting stats (under the Reports tab) with this new ShopSite Pro feature.

Is anyone else getting stats?

[Jim]

A new release was issued on March 17 that fixes the known issues with the Abandoned Cart feature. If your host hasn't already done so have them upgrade your store to the 12sp1r3.1 build.

[lbohen]

Jim; What were the known issues you fixed?

[Jim]

The known issues fixed are problems with abandon cart reports, site locking up if there were a large number of old stat files or abandoned carts or a large number of orders to be imported to the back office.

Reporting was fixed to properly record the number of abandoned carts and total values for the orders.

To handle issues with too many files a process was added to check how many files are to be processed and then a routine will run for a sshort amount of time when certain backoffice screens (start, orders) are accessed and when the billing and thankyou cgis are executed. The default times are 30 seconds for backoffice screens and 5 seconds for shopping cart screens. So you may notice a slower response when first logging in to the backoffice or viewing orders since it will run the cleanup routine for up to 30 seconds before doing normal activities. The 5 seconds for the cart screens doesn't really seem to be to noticeable in the checkout process. The times can be changed by editing the file clean_file_list.aa in the store's data directory and changing the value of block_cnt: and cart_cnt: to a different number of seconds.