How to add Product Ordered to Email?

[4orYourHealth.com]

An email is sent out from ShopSite to the Customer of the order that was completed; however, the order list of products/items is not included in the receipt email.

I went through the ShopSite Help & Resource Center and was not able to locate this topic. I also went through every option in ShopSite (2x) and it wasn't glaring out at me.

Is there an option to turn the 'product order list' on and off in receipt emails? If so where might it be?
If not, how would I add the 'product order list' to the receipt email?

Thank you, c.uy
www.4orYourHealth.com

[loren_d_c]

The email receipts sent by ShopSite DOES include product information.

If your payment gateway (authorize.net, Payflow pro, etc) also sends a receipt email, then the product information will not be in that email. But generally you can turn off emails sent by your payment gateway in your payment gateway settings, if you don't want to see those product-less emails.

-Loren

[Jim]

There is not an option to turn off the products in the ShopSite generated email receipt.

Do you get an email receipt with products if you place a test order?

Are shoppers actually receiving the email receipt from ShopSite? Recent changes at a number of large internet providers, Yahoo, Google, etc have started blocking emails that claim to come from them but are actually coming from some other domain. So for example if you have your merchant email address configure in ShopSite to be some_name@yahoo.com but the emails from your store are actually being sent from your store's domain they would be blocked. The best solution for this is to have your merchant email address in ShopSite be configured to be the same as your store's domain.

There are several possibilities why the products may not be in the receipt.
1. The template used for the shopping cart screens does not have the [-- DEFINE ThankYou_Email --] section is not formatted correctly. If you are using a custom designed template this could be a problem but it you are using a ShopSite provided template it will always have the products. So check what shopping cart template you are using on Commerce Setup > Order System > Layout info and see what template is being used.

2. The email receipt from ShopSite is being blocked but you have your payment gateway configured to send and email to the shopper. Emails from a payment gateway generally don't include the products ordered. Go to Commerce Setup > Payment and edit the settings for your payment gateway to see if you have it configured to send an email receipt. If you do you should probably disable that option since the receipt is of little use to the shopper. See the paragraph above about the email address issue that may be causing the email receipt from your store to be blocked by the mail server.

3. If you have a custom Order API script configured you may have turned off the email to the shopper in that section. This is not a common thing but you could check under Merchandising > Order API and see if something is configured there.

4. If the shopper isn't getting the ShopSite email receipt it may be that their spam filter is moving it to spam.