Error: Required payment processing parameter missing

[dlundell]

Hi,

I had a customer today get the following error after clicking the submit
page from a Shopsite order:

Required payment processing parameter missing
<!--Clientapp: fatalerror-->

I walked through all that she'd done, and on the face of it, nothing
was missing or seemed wrong.

We've not seen this error before, and I don't see it listed on the
web (shopsite forums, etc) -- except for this:

http://support.shopsite.com/pipermail/t ... 00029.html

but that's related to using Linkpoint, which we're not using.

We checked to see if the transaction is getting sent to authorize.net, but
it's not, so it seems to be strictly a Shopsite generated error.

Anyone have any ideas about this one?

Thanks,

- dc

[Jim]

In ShopSite turn on the Detailed Error message under the Authorize.net configuration screen and try the payment again. A detailed error message from Authorize.new will be printed on the shopping cart screen. Get the error code from that message and contact Authorize.net support to see what the problem is. Usually this type of error is caused by changing the password or another setting on the Authorize.net side and not doing it on the ShopSite side.