Return material authorization (RMA)

[powerstream]

Is there an automated method of allowing customers to return goods for credit? As our sales increase we are spending a lot of phone time authorizing
returns for customers that want to return product.

Even though this happens with only a tiny fraction of orders it takes a
disproportionate amount of staff time.

[powerstream]

Not even a "no, there isn't this capability?"

[loren_d_c]

It's not a feature built-in in current versions of ShopSite. I have no idea if there is a 3rd-party who has something like this available. Sorry.

-Loren

[beley]

What is your offline order management system? You could easily create an add-on module for ShopSite, especially if you use the customer registration feature. If you think it will save a lot of man hours and it's worth investing in a solution, you might consider developing a custom add-on or hiring a ShopSite developer to do it for you.