Assigning Coupons to Groups?

[tricia]

Hi -

I am trying to create a coupon that automatically shows up in the cart for certain registered customers.

This is what I've done:

1> I created the Coupon in Merchandising
2> I created the Group in Customer Registration
3> I applied the Coupon to the Group
4> I add a user (ME) to the Group

When I log into the store, and pretend to make a purchase, at the Checkout screen, I still don't see any Coupons applied. Does anyone have a guide for how to do this? Or could you tell me if I am missing a step? I have a customized shopping cart template...is there a TAG that I need to have in the template to make it show up?

Thanks in advance for any help you can give,

Tricia

[Jim]

Did you log on/sign in when you were in the shopping cart? The coupon should be added automatically when the shopper signs in when placing the order. If you already had items in your cart and were signed in before you assigned the coupon to the group you might need to Empty your cart and then start the order process again.

[tricia]

Hi Jim -

Thanks for your reply.

It still does not show the coupon when I sign in. I deleted all the cookies from my browser/emptied the cache - went to the site, logged in - started shopping, went to checkout and still no coupon.

So then, I decided to create a new coupon/new group and reassign myself to the new group. Went through the entire process again - but still no coupon when I go to checkout.

Is there any step by step guide for making this happen? I just fear that I am missing something when I create it, since I've never been able to make it work.

Your help is greatly appreciated.

Thanks again,

Tricia

[tricia]

I just decided to look it up in the shopsite knowledge base - and it looks like there is a problem with my version of shopsite - so I am going to ask Verio to upgrade the software to see if this fixes the problem...

If anyone out there is having this issue - take a look at this link:
http://support.shopsite.com/kbase/

Thanks again, Jim - for your reply. I'll keep you posted on how it works out.