Digital Download Error, help configure?

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Digital Download Error, help configure?

Postby roadcatalogs » Mon Oct 09, 2006 12:32 pm

How do you configure the digital download set up properly to direct customers to a URL that is not on my own server? In the backend of my Shopsite 8.1.2 Pro, I have the Product Type: set to "download" and I have the Product Download Location radio button selected and I have entered the URL... http://russellperformance.com/new/dl/06cat.pdf

Once customer orders, they flow to the thank you screen (or receives their email) and once they click on the supplied file download link they get a message back that says...
Error opening file: http://russellperformance.com/new/dl/06cat.pdf

I am trying to direct customers to the hosting website for the PDF file as opposed to hosting the file myself due to bandwidth usage reasons.

You can run through an example by ordering a free catalog at www.roadcatalogs.com/store/free.html and ordering a Russell catalog.

-Using Shopsite since 1999
John Butler
RoadCatalogs.com
866-915-1801
roadcatalogs
 
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Postby Jim » Mon Oct 09, 2006 12:44 pm

All digital download files must reside in the ShopSite data directory on the server where ShopSite is running. They cannot be on another server. So that is probably why it isn't working for you.
Jim
Site Admin
 
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