Question About the SP1 Abandoned Cart Feature

[lbohen]

I am very glad ShopSite Pro finally includes an abandoned cart recovery feature even though it is very basic, it's a beginning.

Can the Abandoned Cart popup be used to allow opt-in to our eNewsletter list?

If the shopping cart customer finalizes before the first email is sent or before the second email is sent, are the emails sent?

Can I see captured email addresses?

Can I see what products the abandoned cart visitor had in their cart?

Can a copy of a follow-up emails be emailed to us?

Aside from being able to edit some text fields, can the popup be customized with graphics such as a logo?

[Jim]

Comments from the developer who works on the Abandoned Cart feature interspersed with your questions..

> Can the Abandoned Cart popup be used to allow opt-in to our eNewsletter
> list?
It might be possible to program in something that could set the flag in the cart, but they won't get signed up for the newsletter until the shopper checks out so I don't see the purpose of doing it here or later. But if they mean using the Constant Contact email form then it might be possible. would just need to look at the javascript to add another hook to send the email to CtCt when a checkbox is checked as well as saving in the cart.
>
> If the shopping cart customer finalizes before the first email is sent
> or before the second email is sent, are the emails sent?
If the customer is using their cart before the an email goes out no email is sent. If they use the cart, the timestamp is changed to be lower than the cutoff and therefore won't trigger an email.
>
> Can I see captured email addresses?
No. Unless they crawl through the cart files. This isn't another source of an email list.
>
> Can I see what products the abandoned cart visitor had in their cart?
Not at this time.
>
> Can a copy of a follow-up emails be emailed to us?
Not planing on it. See "Can I see captured email addresses?"
>
> Aside from being able to edit some text fields, can the popup be
> customized with graphics such as a logo?
They can do whatever custom coding they want. Just need to edit a custom template for the pop-up template.

And from your previous post
>I s it possible to have the first email sent within X minutes of
> detecting an abandoned cart? Currently the "Send abandoned cart emails"
> setting allows only a selection between 1-99 days.

The only way to do this is if they manually hit a CGI every X number of minutes to allow a function to check all the carts timestamps in their store and send emails.


(Note ShopSite cgis are not demons that run continually on the server, they have to be triggered by a browser action. So it isn't possible for ShopSite to execute a process every so many minutes to force the emails to be sent at specific intervals.)

[hakuma]

I enabled this feature for my shopping cart. I tested it, but it doesn't seem to work. I entered my email address in the pop-up window, and I set the first email to be sent in one day, so far I got no email. Nothing in the junk mail either. Any suggestion?

Is the pop-up window for "guest-checkout? email for receipt" the same thing for the "abandoned cart" pop up window?

BTW, is there a way to generate those reminder emails? I would like to see how those emails look like before sending to customers. I want to use customized emails.

[koryb1]

I second the request for a way of manually generating the Abandoned Cart emails, or somehow being able to preview what they look like. I'm interested in customizing the email a bit more and would like to see how such changes would look before going live with them. Thanks in advance!