Not getting order email?

[dpickl01]

Not getting order email? this happened to me a once before using my store email then i stopped getting order emails so i added a personal email to the CC that worked up until the last week, now im getting nothing nor are the customers. I contacted the SS tech who directed me to the host, the host said nothing is wrong on their end and to call SS. ????? this is aggravating. can anyone help?

[Jim]

ShopSite passes the email to the sendmail application running on the server on Linux, FreeBSD and Solaris, or a smpt host on a Windows server. Once that is done the email is no longer in control of ShopSite and it is all handled by the server. I am assuming that you made not change to ShopSite settings (since they can't be done from the merchant interface) so something on the server has changed. You can test the sending of emails by going to the backoffice of your store and changing the url so it has diagnose.cgi as the cgi, so if you login to https://mydomain.com/ss/start.cgi you would go to the url https://mydomain.com/ss/diagnose.cgi. Then scroll down on that page and there is a section where you can send a test email using the same mechanism as ShopSite uses for orders. Send a test email and see what response you get on the screen, it may give you some information about what is causing the problem.