Missing ss_sizeX directory in code and Missing Category Tab

[jmiovech]

Greetings!

I did some searching around for answers to my problems on this forum but was unable to find any. I am using the Soft theme and my first problem is that I have one product that is not generating a ss_size1 and ss_size3 directories--consequently, the original image shows in its place and causes problems with the layout of the page. Now, I can manually edit the HTML and put the edited version on the server and works fine until I republish the site, then those directories for that product are missing again. I am attaching screenshots of the webpage and the source code.

My other problem is that the Categories Tab on the left hand side disappears after moving one page deeper into the site. However, on a "More Info Page" the Categories Tab returns, but only "Home" and "Back" are listed under the Categories.

Any help/advise will be greatly appreciated. Thank you!

Regards,
Jeff

[Jim]

For the images go to Images and select the images that need to have the resized images create from the list of images. Then click the Create resized Images button so they will be created.

If you ftp images to your site then you must manually select them and create the resized images as above. If you upload the images through ShopSite then there is an option to automatically create the resized images so if you choose that you don't need to create them separately.
Note that only certain types of images can have the resized images created so make sure that the images you upload are jpeg, gif, png type images and that the appropriate extension is attached to the file name.

I'm not sure what you by the categories disappearing when you go deeper into the site. If you are using the Preferences > Navigation feature the left links can only have one sub link, that is also true for the right and bottom links. The top links can have up to 5 or 6 levels.

[jmiovech]

Thank you for your help. Here's a little background: I did ftp all of my images; however, all of my images seemed to automatically re-size themselves as needed when creating the appropriate Product Pages. Regardless, I used the image editor to re-size the images as instructed--same problem for that one image. So, I tried renaming the image, re-uploaded it, and re-sized it--same problem. So I just deleted the image entirely and I am not using it and the More Information Page for the product displays correctly.

My menu "issue" seems to be a product of the theme that I am using: Soft. The Soft theme has left hand navigation pre-installed. I viewed a tutorial on Navigation and when I incorporated the lesson into my site, it really screwed things up. So, I guess I have to live with what the Soft theme provides or try a different theme and build my own navigation.

Separate question: Is there a way to adjust the size of the Header? I would like to place a graphic below my logo spanning the width of page. All attempts at placing anything in the Header "text" field fail by having the template's information placed over it. If I could make the Header area taller, I could keep the existing format and place my graphic/banner inside of the Header itself.

I appreciate the advice.

Regards,
Jeff

[Jim]

The header is defined as 90px high in the css file /publish/3Column-03.css so the only way to make it taller is to edit that file and change the class definition which is as follows

Code: Select all

 #header {
   height: 90px;
   overflow: hidden;
   position: absolute;
   top: 30px;
   background: #3B90BF url(https://blister.shopsite.com/11sp2/html/jimsp2/shopsite-images/en-US/backgrounds/shared/3col-3-blue.jpg) repeat-x bottom left;
 }

The best thing to do is to make a copy of the /publish/3Column-03.css file under Merchandising > Custom Templates > Includes > Publish and give it a name of 3Column-03.css-1 Edit the copy of the file and make the change to the 90px making it as large as you need and save the change. Then copy the file that you edited and give it the name 3Column-03.css That way it will override the ShopSite version of the file.
You aso might be able to override the style by adding something like
<style type="text/css"
#header { height: 150px;}
</style>
anywhere on the page that will be before where the actual header is displayed. That might be hard to do since the header is one of the first things on the page.

[Jim]

Scratch that idea, I tried it and it made the color go down farther on the page but it didn't move the menu items down any. I'll look at it some more and see if I can get the whole area larger.

[ShopSite Lauren]

What is the URL to your website? I can't quite make out the URL in the images you sent.

For resized images, the image that you are trying to resize, I would first check that you have a correct extension on your image. If it is a .jpg, it needs to have that, .gif needs .gif, etc. Most the time when an image won't resize that I have seen in stores is because it either doesn't have an extension on it at all, or it has an incorrect extension. If it has a correct extension on it and it still won't resize, I would suggest checking the permissions on the server for that image. That shouldn't have much of an effect, but it might.

For the left nav, it sounds like you are using the loop link feature (pages > Assign items), rather than the left navigation feature. If you configure and enable the left navigation feature (Preferences > Navigation), it should appear on all pages, whereas the loop link navigation feature is only on category pages (not more info pages, search, cart, etc), and only for pages that have it setup (they are automatically assigned to the home page after the setup wizard, but not automatically assigned to other pages).

[jmiovech]

Thank you, both, for your advice. I will work on Lauren's suggestions re: Nav. The re-sizing issue was restricted to that one image and it was a .jpg
I had tried to re-name it and it still had the same issue--since it was only that one image, I just omitted it from the product.

I appreciate the help on the Header.

iSpyDefense.com/store is my URL--it's not live, yet. Trying to get the last bit of formatting, then add a couple more categories before launch.

Thanks, again!

-Jeff