Backroom defaults to Setup Wizard

[GiftSpecialists]

When I login to the backroom, I am taken to the setup wizard and cannot go anywhere else. I already have a fully functioning store (for many years) and am afraid to do anything that may overwrite my existing store. What do i do?

FYI - yesterday our server reached max capacity and we fixed that, but I cannot see why that would affect ShopSite.

Please help.

[Jim]

If your server was out of diskspace and you accessed any settings file the file could have been truncated since there would be no room to write the file out. This causes setting to be lost. In the case of start.cgi redirecting to wizard.cgi the file that would have been affected is the file wizard.aa which should contain a token to indicate that the wizard has already been used so don't redirect to it from start.cgi.

If you ran out of diskspace you should 1. make sure that you have sufficient disk space now. 2 check all your backoffice screen settings to make sure that no other settings files were affected.

To skip the wizard, once it loads click on the ShopSite image in the navigation. It will then display a dialog asking if you want to skip the wizard, just reply that you do and you will be taken back to start.cgi without having to complete the wizard. It will also add the token to the config file so that the wizard will not automatically load the next time you go to start.cgi

[GiftSpecialists]

Thanks Jim, It works now.

Do you know of any back office screen settings that are easy to overlook (or typically overlooked) that I should check?

I looked at Shipping, Tax, Custom templates... it looks like everything was left intact.

Thanks again for your help.

Rick

[Jim]

It would depend on what screens you might have accessed when the server was out of disk space. The ones you mentioned are probably the most critical but any thing under the Preferences tab would be suspect.