Ability to vary shipping confirmation email by method

[thunsinger]

In our days before ShopSite, we sent out different shipping confirmation emails, depending on the method. For example, for UPS orders, the confirmation would show their UPS tracking information and text about how to track. An order shipped via USPS International would have the package ID and a message about it not being trackable.

The same methods are set up in ShopSite, but the developer is saying we cannot vary the message based on shipping method. Can this really be the case? It seems like this should be very straightforward.

[Jim]

ShopSite is only integrated with UPS and USPS (and FedEx) rate quote systems, there is no tracking number etc generated at the time the rate is requested. Tracking numbers would generated at the time the packages is actually shipped. There are 3rd party apps that can handle that type of email but they are not built directly into ShopSite.

[thunsinger]

Thanks- we are using Lexiconn's add-on for Order Status and it is not capable of this either. Will have to do it in the backend.

[jnarayan]

Since tracking numbers are obtained only right before the product is shipped out, this functionality falls in the domain of shipping management / order management systems. And this is not trivial either because it has to be able to deal with partial shipments, partial backorders etc.