Error on Checkout for Some Users DeclinedYYYM:

General ShopSite user discussion

Error on Checkout for Some Users DeclinedYYYM:

Postby slocker » Tue May 25, 2010 6:10 am

What's the explanation behind this error:

Approval: DECLINED
Response Code:
Error: SGS-000001: D: DecinedYYYM:
AuthResponse: X07
Message: DECLINED

I understand that YYYM is shorthand for Yes, Yes, Yes, Match which means the customer has inputted everything correctly on their end. The customer has verified that their zip, card number and expiration date are correct.

Our gateway is FirstData if that helps at all.
I should also mention that I have done a number of test transactions with my own Visa card and have had no problems placing orders.

Thanks all.
slocker
 
Posts: 7
Joined: Thu Jan 07, 2010 7:09 am
Location: New York

Postby Jim » Tue May 25, 2010 6:21 am

Those messages are coming directly from your payment gateway, so you should contact them with that information and see what the problem with the particular order is.
Jim
Site Admin
 
Posts: 4953
Joined: Fri Aug 04, 2006 1:42 pm
Location: Utah


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