banner graphic doesn't display

[Greenemann]

i added a banner graphic and it doesn't display on the page.
it's in the media directory
the size is 500 w x 100 h
i chose it from the drop down and can view it on the edit content page
i assume this is a case of operator malfunction but can't sort it out for the life of me.
appreciate any help very much.

[Jim]

It would help for us to see the page that it is suppose to appear on.

What Version of ShopSite are you using?
What Product level, pro, manager, starter?
What type of page are you trying to put the graphic on, store page, search page, etc?
What theme/template are you Using?