Authorize, Prep, Ship, Capture, Then How Do I Email Tracking

[PatG]

I get an order, do authorize only, takes 1-3 days to get shipment on it's way and get the tracking number. So I want to email the customer the tracking number, then capture / bill the order.

How do folks handle that email? Handle it outside of ShopSite?

I don't make them register to buy (but I do require an email in the ordering process) and I use Order Anywhere links, just using ShopSite as my cart, not my catalog.

[dortchjm]

I manually send a separate email with the invoice through my accounting software (PeachTree 2010). I capture the payment BEFORE I send out any goods. I also have the Order Status module from LexiConn attached where I record tracking numbers. Emails can be sent from this module informing your customer every step if you want, but I just tell my customers they can go to my website and look up the tracking number if needed and give them the date I expect they should receive the package when I email the invoice. I drop ship most items, sometimes I don't get the tracking number until several days later. The Order Status module has been a great time saver, it's rare that I get a call asking where a package is since installing it, plus letting the customer know when to expect the package helps.

Janice

[PatG]

is the "Order Status module from LexiConn" only for people who host there?

(i'm self hosted)

[robm]

Yes, unfortunately our Order Status Module is only for hosted clients of LexiConn.

Rob