Cannot set order number to start at a specific number S02469

[Betsy]

I could not get this solution to work
"Can I set the order number to start at a specific number? Solution ID: S02469"
I went to Shopsite Directory-Preferences-hosting service-found the data directory web address (I put the data directory address into my web browser). A lone number appeared on the screen but this number could not be changed. I could not type anything on this page.
Thank you for your help

"S02469 Yes. There is a file in the store's ShopSite Data Directory (you can find the path to this directory listed at the bottom of the Preferences -> Hosting Service screen) called ordernum. This is a text file that contains the last order number used.
You can edit this file and set the order number to the number immediately preceding the number you want your orders to start at. For example, the default number is 1234, so the first ShopSite order would normally be 1235. If you would like to start your orders at 10000, then in the ordernum file you would place the number 9999."

[loren_d_c]

You can't change this value with your browser, you need FTP or SSH access to the ShopSite Data Directory on your hosting account to access this file and make changes. If you don't know how to access files on your hosting account via FTP or SSH, please contact your hosting provider for assistance.

-Loren