script to email notice of cc decline?

[gentlemans01]

I'm curious if there's a hook somewhere in the checkout cycle to trigger a javascript or other script in the event of a credit card failure?

We would be interested in setting up a short script to email the contents of a shopping cart, as well as the customer contact info, in the event of a failed credit card effort. As it is, we can only view the customer's contact info and the order total, but not the shopping cart contents, if their cc declines and they call us to put through their order by phone.

Also, it would be useful to be able to follow up with a customer who "gave up" on their transaction, and try to save the sale.

Is anyone else doing something like this? and/or do the shopsite admins have any suggestions on a place to plug in a script like this?

Thanks in advance,
Chris

[Jeff]

Our experience is that a quick phone call to the shopper can often save a declined sale which is usually the result of an error in entering the CC numbers, especially the expiration date.

We usually "save" about 70% of declined sales. In fact perhaps 5% of customers add something to their order when we call them.

[gentlemans01]

Thanks Jeff for your comment. This is exactly the reason we want to control this better.

We've been following up on our "declines" in auth.net on an ad-hoc basis, with a good success rate, so we wanted to take a step to automate this so our team doesn't need to skulk around in auth.net reports every day.

[dortchjm]

So far I have found most of my credit card declines are due to a typo and I'm the main culpret when entering phone orders. Then the customer calls me in a panic.

I have customized my shopping cart to say at the bottom "Need Help, Call Us at...... this definitely saves the order. Looking through my decline log, I haven't lost any orders yet.

Janice

[gentlemans01]

So, based on no response, can I assume there's no way to trigger a javascript or other event in the event of a CC decline?

[jdallen88]

Hello,
I haven't tried this yet but there's an option to have a captcha (human verification) appear if the customer enters their information incorrectly a particular number of times as a security measure. If you have a javascript loaded on the page you could have something like:

if (captcha is present on page) {
suggest customer to contact company;
} else {
do nothing;
}

The only issue with this is if the customer has javascript disabled... then this will do nothing.