Multiple Questions-Need help for newbie!

[CarolinesCakes]

Okay I try to post a message and bad Chinese translation says Message Too Long. Very weird..

I'm going to post each question separate as a result.

New user to Shopsite here.. I've been tossed into this after the highly paid web company couldn't get a site up in 3 years. I have zero experience with shopping carts and poor html skills.


On my index page, I have tried to get an image to show. I don't want to use the banner graphic. I've coded in html just fine (I plugged it into SeaMonkey Composer and it displays EXACTLY as I want it to) yet the image won't even show.

Are images not allowed in the text fields?

[CarolinesCakes]

2. I love the whole "minimum order amount", but my problem is I need "maximum order amount". Is there a way to do this? I can only fit 3 items into my cooler, and if a customer buys say 5 items, I have to go back and charge extra, and call the customer and tell them that two boxes will be shipping, not one.
We are going to use our in house Mail order system to produce all fo the shipping labels, but if it was possible to have a "max" order amount.

3. Is there a "Include Gift Message"? Where is this? Right now I can set it up to ask for a gift message, but it does it with each item, and not in the cart as a whole.


4. I was told by our hosts that Multiple Ship-to's can be done through one order... was I lied to, or is there a way to do this?

5. Is there a way to set up "Choose Date to ship" product? We can only ship Monday- Wednesdays. I don't want a customer placing an order say Friday afternoon and expecting it to be on his doorstep monday morning.

6. Is there a way to have an item appear in the shopping cart to "add-on"? During the winter we need to offer the customer the ability to add on a cooler if their location will be cold, or if they order a certain product. We would have a message (again if possible) that would explain the cooler and what needs it and where.

Thanks for all of your help out there! Incredibly new newbie signing off for now!

-Kelly
Caroline's Cakes

[BFChris]

2) The best way to do this may be by setting up a maximum box weight in your shipping configuration (assuming that the weights of the items are similar). Once the weight goes over the amount, it will force a new box and adjust shipping accordingly.

3) I would use the "ordering instructions" field which can be enabled in the cart for this feature.

4) There is no built-in way to do multiple ship-tos in one order on a true level. So, in a way, you were lied to (sorry). You can fake it by having the customer enter additional ship-tos in the comments fields in the cart.

5) You could Use a Custom Cart field Drop-Down Box for this.

6) There are a few ways to do this. The Cross-Sell feature in the latest version of Shopsite Pro (9.0) may be the best.

[BFChris]

1) Images and HTML should be able to be used in most text fields. Can you give an example of where your image isn't appearing?

[CarolinesCakes]

here is the actual code

<p align=Left>
<img src="http://www.carolinescakes.com/media/caroline_dining_room_250w.jpg" alt="Caroline's Dining Room">
I’m so glad you found us!
<BR>
<BR><i>
Explore our web site and check back often to see our growth. Let me know what you think. I look forward to getting to know you and continuing to make this world a smaller place, as we enjoy these wonderful food items and continue sharing our lives with each other.
<BR>
<BR>
We just love hearing your Caramel Cake stories. Keep them coming!
<BR>
<BR>
I look forward to hearing from you.
<BR></i></p>


I'd show you the website, but it isn't published yet as our old information website is displaying at the moment. When I hit preview, it shows the broken links for the pages, but in this case, the broken link image isn't showing at all.

[BFChris]

Typing that image URL directly into my browser gives a Page Not Found error, meaning the image doesn't exist or the file path is incorrect.

This URL appears to be correct for the image:

http://www.carolinescakes.com/images/ca ... m_250w.jpg

It appears the image directory is where this image is saved, not the media directory.

You may need to upload the file to the media directory or change the default image directory in Shopsite.

[CarolinesCakes]

For the "max box weight" thing... is that code I have to produce and enter in, or is that actually found somewhere?

So confused... going bald from hair ripping out.

I guess I should mention I'm apparently on V 8.3 if that makes any difference.

[BFChris]

The maximum box weight would be configured under Commerce Setup-Shipping, but would also be dependent upon the type of Shipping you are using in Shopsite.

I'd really need a better idea of your set-up to say for sure.

I think I could help with most of your issues, but this may not be the most efficient way to do it.

[CarolinesCakes]

that image is pointing to where that image is stored. To use it with my new hosting site, the url is correct as far as I believe as it's a separate hosting site.

I uploaded it into Shopsite, so it's on shopsite, and I believed the url should be: http://www...../media/myimagesname.jpg

[BFChris]

I suspect there are more sublevels to the URL, as the Shopsite elements are typically in a subdirectory called "store", so it might be:

yoururl.com/store/media/imagename.jpg

You can find the exact path under:

Preferences--> Hosting Service-->Store Settings

[CarolinesCakes]

Hosting service temporarily disabled.

I don't see that option for the max box weight. Is it only available in shopsite 9 perhaps?

I am using ship by weight only. All of our costs are done by combining two things... STATE and WEIGHT. The exact same box going to NY, GA, LA.. all costs the same (we will manually do shipping types such as ground and next day air outside fo the shopping cart) where as it's different to say CA.

[BFChris]

Your host must have disabled the Hosting Service page. Some do to prevent tampering. You should be able to contact them about it.

I believe the Maximum Box Weight is only configurable in the UPS options.

I suppose you could adjust the weight tier pricing if 3items always weighs about the same amount.

You could also use a Javascript that will at least alert a customer who orders more than 3 items that an additional shipping charge will apply.

[Jim]

Max Package weight is only used for FedEx, USPS or UPS shipping options so it wouldn't apply for shipping by weight.

For the image url you could go to the Images screen in your store's backoffice and select an image and then click View Images and it will display the url where the image is located. Note that ShopSite assumes (and requires) that images are in a "media" directory located in the output directory specified in the url found in your store's authorization file. If you have them in a directory called "images" instead of "media" it will not work. You would need to either move them to the media directory or make a symlink (on a unix type system) of media to the images directory.