UPS charges SiteSell vs. UPS web

[lipripper]

when I add to cart the UPS charge on my SiteSell does not match the same product shipped when I go directly to the UPS site--am I missing something here??----should they be the same??---It is important that my customers pay the freight equal to the amount I will be billed---Thanks, Dave

[robm]

Yes, the price should match the UPS site. A few things to check:

- Make sure the weight of the product is set correctly in the ShopSite backoffice (Weights should be in pounds, and ounces as a fraction such as 4 ounces being 0.25 pounds). If you recently changed the weight, empty your cart and re-add the product
- If you set a dimension for a product, that product will ship in its own package. So, if you add 2 of this product with dimensions, 2 separate boxes get sent to UPS for calculation
- Make sure you do not have an extra handling charge in ShopSite that is skewing the returned price
- Make sure your UPS registration is using your correct zipcode
- Make sure you have the right pickup method set with UPS in the backoffice

[loren_d_c]

Also make sure you are choosing the same destination address type (commercial vs. residential) in your ShopSite's UPS settings as you are using on the UPS site.

-Loren

[lipripper]

I already have a UPS account--is there any way to use that account??

[lipripper]

does UPS bill me from SiteSell--or is that just a way for my customer to know what the frght. $$ is going to cost??--
to say - that I would still have to process the ups shippment for labels ect.....???

[Jim]

The UPS calculations in the shopping cart are based on the information provided to UPS for the products in the cart. This is a rate request only account. I do not believe that there is any relationship between this rate account setup for requesting the shipping charges and any other UPS account that you may have. You will not be billed based on the costs given to the shopper at purchase time but will be billed for the actual costs when you ship the package. Depending on your ShopSite settings for UPS the rates may be exactly what is given on the order or it may vary. So do a test run of products using the shopping cart to show the charge and then go to UPS's site and calculate the rate for the same package. If there is a difference check your ShopSite settings to see that they match the settings used on the UPS site.