No shipping charge in Paypal

General ShopSite user discussion

No shipping charge in Paypal

Postby kerickso » Wed Nov 14, 2007 4:56 pm

Hello,

I'm having a problem getting paypal to receive the shipping charges from the shopsite order page. When a user goes through the order process to the final page when they submit thier order and go to paypal, the shipping charges show up. As soon as the user logs into paypal the only additional charge is the tax. The shipping charge is not included (just shows no shipping 0.00). If a user goes through the website without using paypal, the shipping charges show up fine. I've disabled paypal till this gets fixed so I don't eat shipping, but I usually get quite a few orders with this option, so I'd really like to turn it back on.

I have shopsite 8.

Does anyone know what is going on here? Any help is greatly appreciated.

Keith
kerickso
 
Posts: 2
Joined: Wed Nov 14, 2007 4:48 pm
Location: Venice, CA

Postby loren_d_c » Wed Nov 14, 2007 8:15 pm

Have you checked the shipping settings in your PayPal account to make sure that they can be overriden by the shipping calculations from the ShopSite order? See the following ShopSite Knowledgebase article for more info:

http://support.shopsite.com/kbase/view_answer.php?questionID=S5525

-Loren
loren_d_c
 
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Joined: Fri Aug 04, 2006 12:02 pm
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Thanks

Postby kerickso » Wed Nov 14, 2007 9:17 pm

Thank you very much. That was it exactly.

Keith
kerickso
 
Posts: 2
Joined: Wed Nov 14, 2007 4:48 pm
Location: Venice, CA


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