Not Billing

General ShopSite user discussion

Not Billing

Postby stilfx » Thu Sep 27, 2007 8:43 am

Orders are not being billed, and this is the error I'm getting when I try to bill them.

Credit Card Processing Failure
The order was not processed.

Error message as follows:
Error Code: ERROR_INVALID_LOGIN
Error Message: Error - A wrong UserId or Password was entered

- - -
UserId or Password was entered? Any help, please.
stilfx
 
Posts: 42
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Postby loren_d_c » Thu Sep 27, 2007 9:14 am

Go to Commerce Setup -> Payment -> Configure Processor and re-enter your username and password for whatever payment gateway you are using. If that doesn't work, contact your gateway company to make sure you have the correct username and password.

Whenever you change your authentication information for you payment gateway account you generally must also update it in ShopSite in Commerce Setup -> Payment -> Configure Processor.

-Loren
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Postby stilfx » Thu Sep 27, 2007 5:40 pm

That was exactly what I thought, but not two minutes after I posted this thread, I went back and the billing went through?
stilfx
 
Posts: 42
Joined: Wed Dec 13, 2006 7:56 pm


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