by Jim » Thu Aug 23, 2007 1:20 pm
If you used ftp to put the file on the server you need to make sure that you gave it correct permissions. The best way for a beginner to put files into the template area is to use the ShopSite provided interface which will give the file the correct permissions.
Are you sure that the pages you are looking at are using the template that uses that Include file?
Did you do a Utilities > Publish > Regenerate or did you click the Publish tab on the Navbar? The first one should regenerate all pages the second will only generate pages that have been modified.
Did you make sure you spelled the include filename correctly? (not to be critical but there were several typos in your message and a typo in a filename would cause it to not work)
Some browsers cache pages that have been previously loaded. Did you close your browser and start it again to see if the page was cached.