Backend Search Orders (card number search)

artattack · Post by **artattack** » Fri Aug 10, 2007 2:36 am

Hi.

Is there a way of searching customer orders for credit card numbers we have collected.

In this example we have a chargeback and only have the card number as a reference from the bank, and we need to match the card number to a customer.

Arthur.

Post by **Jim** » Fri Aug 10, 2007 9:49 am

There is not a way to do this in the backoffice of the store.

Your merchant interface to the payment gateway should contain the information for what order was associated with a particular CC transaction, doesn't it? Since that is where you would have to do the refund that is where I would look first.

If you download the orders from ShopSite you can (assuming you have ShopSite set to keep them) get the credit card numbers and then do a search of the download file to fine out which order it applies to.

artattack · Post by **artattack** » Mon Aug 13, 2007 1:55 am

Thanks Jim

We manually process card details at the moment and only have them `stored` within shopsite, we will be changing this soon.

I am hoping for Protx integration with the next update.

Arthur.