order confirmation email

General ShopSite user discussion

order confirmation email

Postby rib » Thu Aug 02, 2007 6:38 am

When an order is placed though shop site my client receives an e-mail notification. Her e-mail notification does not include the product information.

However, I receive a different e-mail confirmation with the product information. I cannot find where to change the e-mail confirmtion settings that will send both e-mail confirmations to her and none to me.

We are using Authorize.net. I have the e-mail set to go to her in the processor configuration page for authorize.net, but cannot find the other e-mail settings for the e-mail confirmtions I receive.

Any ideas?
rib
 
Posts: 15
Joined: Mon Jul 23, 2007 1:21 pm

Postby robm » Thu Aug 02, 2007 7:24 am

In the ShopSite backoffice go to:
Preferences -> Hosting Service
You can set the email for ShopSite order confirmations there.
robm
 
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Joined: Fri Aug 04, 2006 5:46 pm
Location: Connecticut

backoffice

Postby rib » Thu Aug 02, 2007 7:35 am

I am not familiar with the backoffice.
Is that something on the server side that the web host would access?
rib
 
Posts: 15
Joined: Mon Jul 23, 2007 1:21 pm

Postby robm » Thu Aug 02, 2007 7:41 am

The ShopSite backoffice is where the merchant goes to add products, check orders, etc...
robm
 
Posts: 463
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Location: Connecticut

Thank You!!

Postby rib » Thu Aug 02, 2007 7:48 am

Ok, Sometimes the obvious things are the tough ones.

Thank you Rob.
rib
 
Posts: 15
Joined: Mon Jul 23, 2007 1:21 pm


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