ShopSite Forums

I am having a problem processing credit card transactions through Linkpoint. I called Global Gateway Support as they are now called and they informed me the problem is due to them changing there IP address to 208.72.248.102 this past weekend. Is this something that must be fixed in ShopSite or is ...

Any way to get Shopsite to send an email to the customer when you bill the order so they know the products they ordered are shipping? My old shopping cart did this automatically when I charged the customer's credit card. Anyway at all to get Shopsite to send a shipping Confirmation? It is time ...

My hosting company apparently closed my support ticket again because they took over a week to do anything about the problem the have already overwritten any backup they had of the folder. If your account manager does contact them he should indicate the problem in fact is not resolved. Thanks for the ...

My hosting company after 1 week finally replied to my support ticket on the "themesmedia" folder being missing. They said they did not have a backup, so they where considering the issue resolved. They totally ignored my suggestions. I reopened the ticket after speaking finally with a live person. I ...

Thanks for the fast response. I have not tried asking for this. I will try asking for a Zip copy of the data folder. I don't have much faith that they will give it to me because I have not been able to get much cooperation out of them under normal circumstances let alone under this one. I have ...

My current hosting company is using Shopsite 8.3. My new hosting company is using Shopsite 9.

1. Am I correct in assuming that I can download from my V8.3 database, the products, pages and orders and then upload them to a V9 database without any problems? I assume the product ID assignments will ...

I agree that you do not want to go with a budget hosting company. The company I am with is great at hosting a normal web site but they do not have a clue on how to manage ShopSite. I have ShopSite Manager with them and everytime they have gone to "fix" a problem they have fixed the problem but in ...

The page was created with Front Page, but the permissions are set on the Store folder such that external applications have only read access. So I do not beleive that Front Page could have successfully deleted them. I have noticed that Frontpage wants to get rid of anything in my store/media folder ...

Hi
I am a newbie. I beleive my hosting company overwrote my media folder contents when they where copying media to the store/media folder. Since they placed my images in this store/media folder the button graphics that was showing in the store/media/themesmedia folder is a broken link. Is there a ...