ShopSite Forums

We recommend reaching out to us directly via email or phone with more detail about the situation.

Greg,
As we discussed via email, this was the result of your host changing some redirect settings on your server. We are glad to see that they were able to assist you in getting this resolved.

The 'More Info Page' generation is created as the products are encountered on the Pages, during Page generation. So if a product is not assigned to a page, its More Info Page isn't generated (or regenerated, in this case) during a Publish.

If the product is not assigned, in most cases, you do not ...

We are currently working with Amazon to implement their Checkout v2 integration, it will be available in a v15 update for ShopSite Pro well before the new March 31, 2026 deadline.

Paulasg,

Yes, you can create product kits or bundles as a single product.

Help documentation for Quantity Groups: https://help.shopsite.com/help/15.0/en-US/sc/pro/groups.html
"Delete Select a group from the Current Groups list, then click Delete to delete that group. In the pop-up warning, click ...

I think the feature you are looking for is our Reward program found under Merchandising> Reward Program>
Reward programs allow you to offer incentives to customers for frequent or large orders. The rewards can be for the same products purchased (buy 10 get 1 free), or they can be for different ...

Currently there are no specific requirements/certification for ADA compliance, but there are browser plugins/features you can run on your site to look for things that you can improve for accessibility.

In ShopSite 14.0 sp1 we made several accessibility changes, mostly adding labels to fields that ...

We would need to know what template you are currently using and what site this is for. You can contact ShopSite directly at info-team@shopsite.com.

This was changed in v15 templates. In an older version you would need to make a copy of the include file json-microdata.sst and change:

"itemCondition": "[-- PRODUCT.GoogleCondition --]"

to:

"itemCondition": "http://schema.org/[-- Product.GoogleCondition --]Condition"

The Dynamic theme came from version 11 sp2. You are currently running version 15.
We recommend you backup your store before making any significant changes under Utilities> Database> Backup>.
We suggest you pick a theme from version 12 or newer to take advantage of the responsive/mobile friendly ...

Youtube gives the user code that has hard-coded dimensions.
You can Google search for something like:
'how to make an embedded youtube video responsive' which should provide lots of
results, for example:

https://dev.to/deammer/embed-responsive-youtube-videos-in-2021-5dkh

If you are using a newer ...

Search engines are smart enough to know that /index.html a / are the same 90% of the time.

You can remove the /index.html from the end of the MyStore URL in Preferences > Hosting Service> and that might get rid of it in places where the MyStore URL is used, but in places where the template uses the ...

All of the themes released in ShopSite 12 or newer are responsive. Note that the link you referenced does indicate what version the theme came with. The non-responsive themes are all listed under the Legacy section at the bottom of the page.

This sounds like an IPN issue, are you using PayPal Standard?
https://support.shopsite.com/KBase/questions/2577

This setting would be located in ShopSite under Commerce> Payment> Choose payment methods accepted in your store, PayPal. If you are using the Standard version of PayPal we recommend ...

This is not a built-in feature in ShopSite. However, you appear to be hosted with Lexiconn, one of our Partner/Resellers and they do have a custom shipping API module that might have this capability:
https://www.lexiconn.com/ecommerce/shopsite/shipping_module.html
And/or they may have done this in ...